Terms of Service

By accessing or using Pactra (“the Service”), operated by Limited Holdings LLC (“we,” “our,” or “us”), you agree to be bound by these Terms of Service. If you do not agree to these Terms, you may not use the Service.

Pactra is a software platform that uses artificial intelligence to analyze contract documents and generate structured reports identifying potential risks, key terms, and other observations. The Service is a technology tool designed to assist your review process — it does not replace the judgment of qualified legal or business professionals.

Analysis results are generated by artificial intelligence and may contain errors, omissions, or inaccuracies. Findings should be treated as preliminary observations that may assist your review, not as definitive conclusions. You are solely responsible for independently evaluating all analysis results. The absence of a flagged finding does not mean the absence of a risk. We do not guarantee the accuracy, completeness, or reliability of any analysis output.

You must provide accurate and complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must be at least 18 years old to use the Service. You agree to notify us immediately of any unauthorized use of your account.

You agree not to use the Service for any unlawful purpose; upload documents you do not have the legal right to analyze; attempt to reverse-engineer, decompile, or derive the source code of the Service; interfere with the security, availability, or integrity of the Service; share your account credentials with unauthorized parties; upload documents containing protected health information subject to HIPAA; or use the Service in any manner that could damage, disable, or impair the Service.

You may not use the Service, its output, its design, or any information obtained through your use of the Service to build, develop, train, improve, market, or operate any product or service that competes with or is substantially similar to the Service. You may not scrape, crawl, or systematically collect data from the Service for any purpose other than your authorized individual use. You may not benchmark the Service against competing products for publication without our prior written consent. Aggregate statistics, benchmarks, and trend data published by the Service (including our “State of Contracts” reports) are provided for informational use only and may not be systematically extracted, scraped, or republished for competitive purposes. Violation of this section constitutes a material breach of these Terms and may result in immediate account termination and legal action.

Paid subscriptions are billed monthly in advance at the rate in effect at the time of purchase. Prices are subject to change with 30 days' notice. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. Refunds are not provided for partial billing periods. Monthly usage caps are enforced per billing period and do not roll over to subsequent periods. We reserve the right to modify plan features and limits with reasonable notice.

You retain all ownership rights in the documents you upload to the Service. We retain all rights in the Service itself, including its software, design, algorithms, and documentation. Analysis reports generated by the Service may be used by you for any lawful purpose. We do not claim ownership of your uploaded documents or analysis output.

Your use of the Service is also governed by our Privacy Policy, available at pactra.ai/privacy. Uploaded documents are automatically deleted within 90 days. We do not use your documents to train AI models. You may request deletion of your data at any time.

You agree to indemnify, defend, and hold harmless Limited Holdings LLC and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

We may suspend or terminate your account at any time for violation of these Terms or for any other reason with reasonable notice. You may terminate your account at any time by canceling your subscription and contacting us through the contact page. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including Sections 3, 4, 7, 11, 12, and 13.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising from these Terms or the Service shall be resolved in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts.

We may modify these Terms at any time by posting revised Terms on the Service. Material changes will be communicated via email or a notice within the Service at least 30 days before they take effect. Your continued use of the Service after the effective date of any modifications constitutes acceptance of the revised Terms.

These Terms constitute the entire agreement between you and Limited Holdings LLC regarding the Service. Our failure to enforce any provision shall not constitute a waiver. If any provision is found unenforceable, the remaining provisions shall continue in effect. These Terms may not be assigned by you without our prior written consent.

Questions about these Terms may be directed to us through our contact page.